My visit to the Genius Bar

You might have been wondering where I have been the past week; but really you should have been wondering where my MacBook Pro has been the past week. Two trips to the Genius Bar, one ordered part, one trip to Depot, and a confusing ending to this whole mess all made me very busy and without a decent computer for an entire week.

It started about three weeks ago when I was researching “MacBook Pro aluminum wear” in forums, Google, etc. My MacBook Pro had a young bad case of aluminum wear and pitting. So, I finally decided to take my MacBook Pro to the Genius Bar to get them to check it out. The Genius said that my problem was common for Powerbook/MacBook Pro users, but it shouldn’t be happening to me this early. I had to wait for a week to get my new aluminum case in, but the morning before I noticed a new, more serious problem. The bottom of the LCD screen had an obvious line of dead pixels that created a ripple effect on the LCD screen when the laptop was in movement. For the second time, I went to the Genius Bar and told my story and showed him the rippling LCD screen. The Genius wasted no more time, he just asked a few more questions and sent off the MacBook Pro to “the Depot”. This was either a common issue with LCD screens or he was really busy when I showed him the problem.

So, I waited what seemed like forever to get my MacBook Pro back from the Depot, but after a few days I got a call from the Apple store that I could pick it up. I immediately drove over to the Apple store to find that my MacBook Pro had a brand new LCD screen, but the aluminum case was still not replaced. I explained myself one more time, and the Apple store manager told me she could give it to me the next day with the new aluminum case. That night I got a call from the same person saying that she got the job done and it was ready for pickup. I picked up the MacBook Pro along with a complimentary $25 iTunes gift card from the store manager for all of the confusion with my MacBook Pro.